When your project starts with us, you are assigned a dedicated Project Manager. This PM will be your point of contact for all aspects of the project, and they will help bring your pieces to life from start to finish.

Project managers are experienced and knowledgeable craftspeople in their own right, and are often seen getting stuck in with caulking, finishing, polishing and much more besides.

A comprehensive project plan lies at the core of the Neal Jones Furniture service. The project managers (all furniture specialists) constantly refer to this plan, checking progress with the workshops. Progress is recorded by photograph, video and site visits and evidence is regularly shared with the client.

Particularly important for marine and exterior furniture, our design process carefully considers the environmental conditions to ensure that the furniture is sufficiently protected. Other key criteria can concern weight or regulatory compliance (such as the reg-b requirements for marine furniture).

At every stage of the design and planning process, your knowledgeable project manager will be double and triple checking all aspects of the project to ensure that you will receive the pieces that will best fit your requirements. This experience could well involve providing recommendations for tweaks to the design or materials, for example, to ensure that your piece will be fully appropriate for it’s final location, the highest quality and remain that way for years to come.

Budget may not be the primary concern, but all clients expect value and sometimes small compromises in design or material specification can make significant impacts on cost with no detriment to the aesthetic or functionality of the finished item. We will include any such suggestions as options in our pricing documents.

Placing significant orders with small companies is often considered risky. Neal Jones Furniture mitigate this risk by a) carrying out their own financial due diligence and b) by managing the payment schedule to effectively guarantee the financial viability of the workshop through the project.

Progress is regularly inspected by our furniture specialists to ensure that specifications are being followed correctly and implemented to the most demanding quality standards.

Although the various pieces that make up a project can be made in workshops from all across the UK, on completion they will all be brought to a central location, be that our studio or one of our workshops to facilitate easy client inspection. 

Our furniture will be outstanding when delivered, but we think it is just as important that it retains that impact over the years to come. Sadly, accidents happen, and furniture does get damaged. At design time, we try to anticipate such potential damage and plan how it can be repaired. For example, this may be ensuring that upholstery can be easily removed and replaced. We often supply spare sets of upholstery with a diagrammatic guide that will allow on-site replacement. We also keep spare fabric to ensure that damaged items can be repaired or remade to match.

Click here for more information on aftercare and maintenance